CANCELLATION POLICY

Medical Spa and Wellness Center providing advanced treatments to maintain and rejuvinate health
CANCELLATIONS

Your appointments are very important to the team at Glo MD Wellness; it is reserved especially for you. We understand that sometimes schedule adjustments are necessary, so we respectfully request cancellation/rescheduling at least by 3:00pm the day prior to the scheduled appointment (general services) and 48 hours prior (surgeries/lasers).

  • Cancellation Fee: Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked a while ago. Since the services are reserved for you personally, a cancellation fee will apply.

  • Last-minute cancellations that are not met by the cancellation/rescheduling deadline will result in a $30-100 cancellation fee that will be included in the next treatment.

  • Appointments made within a 24-hour period and need to cancel: Please contact us to cancel within 2-4 hours of appointment scheduling time or it will result in a $30 cancellation fee.

Late Arrival: All services offered have a specific time schedule. If late arrival is inevitable, your service(s) may be shortened in order to stay on schedule. All appointments begin and end on time so that the next client is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you will still be required to pay full price. If arrival is more than 15 minutes late, we may require that the appointment be rescheduled and it will be considered a cancellation. Late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule allows, we may be able to accomodate a partial or full appointment. This will be at our discretion and only with advanced notification with late arrival.

 

Courtesy Reminder: As a courtesy, your service appointments will be confirmed via telephone, text or email 1-2 business days prior to your appointment date. However, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

 

Please note that this agreement is included in your intake forms. 

Reveal Your Glo!

Our mission at GLO MD is to create an environment that embodies balance, nurturing and rejuvenation of the mind and body to bring out the best in you. Quality care through an experienced team of a Physician and registered nurses will emphasize the “GLOculture” – the importance of self-care, nutritional balance, and overall physical strength to look and feel good from the inside out. Contact us today to discuss your specific treatment plan.

Contact

Phone  |  (714) 559-5436

Location

GLO MD Wellness Spa 
1530 Baker Street, Suite A 
Costa Mesa, CA 92626

 

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© 2020 GLO MD Aesthetics & Wellness Spa

Clinic Hours

Monday           10:00 am - 6:00 pm
Tuesday          Closed
Wednesday    10:00 am - 6:00 pm
Thursday        10:00 am - 6:00 pm
Friday             10:00 am - 3:00 pm
Saturday        10:00 am - 3:00 pm
Sunday           Closed

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